Support

We’re a small team and we read every message.

Get in touch

The fastest way to reach us is by email. Tell us what you were doing, which platform you’re on (Mac or Windows) and the app version, and we’ll help.

Email support@engineersdigitalhub.com

System requirements

• macOS — via the Mac App Store (launching shortly).
• Windows — via the Microsoft Store (launching shortly).

Common questions

Does it work offline? Yes — completely. No connection or account is needed, and your work stays on your device.

Where is my data stored? Locally on your device. We don’t run servers or collect your project data. Keep your own backups of important files.

How do I manage my subscription? Trials and subscriptions are handled by your store — manage or cancel them in your Apple App Store or Microsoft Store account.

Which standards do the calculators use? Recognised structural design codes, including the Eurocodes — with full working shown so every check can be reviewed and signed off by a competent person.

Can my firm add its branding? Yes — add your logo and accent colour in the app’s settings and they appear across the app and on exported calc sheets.

For practices and teams

Interested in licences for a team? Email support@engineersdigitalhub.com and we’ll be glad to help.